Archive for the ‘Random’ Category

Globet’s Customer Serivce

Tuesday, August 10th, 2010

Well, that was a ‘great’ customer service experience for me. I requested a withdrawal from my Globet account on the 3rd of August. It was only for a small sum (<£80), to be paid via Moneybookers. Withdrawals are 'immediate', with the caveat that they need to be confirmed first, and the confirmation takes an unspecified length of time.

I had a live chat discussion on Sunday night, and was told to call their accounts department during the week to enquire as to the status of my withdrawal, I couldn't get any further information at the time because the department was closed.

I called this morning and was informed that nobody was available in the accounts department, but I should call back this afternoon.

So I called back this afternoon, and spoke to a woman who obviously didn't want to talk to me. She was rude and completely unhelpful from the start, informing me that nobody was available in the accounts department but she couldn't tell me when anyone would be; also there wasn't a manager available who could possibly help me. The accounts department has no direct line, nor do any of the managers. After audibly sighing, she told me to call back later or send a message through the website and then hung up. This was after 6 minutes, for a call which I was on hold for over half the time.

Now I've had the misfortune of working customer service as part of a previous job. I know what it's like speaking to a customer who treats you like a piece of shit and am all times polite, although persistent. Globet can proudly say their customer service is on the same level as Dell, although I'm not sure that is anything to be proud of.

This will certainly be the last time that I use Globet, and I still have one more withdrawal for which I'll probably have to repeat the same procedure.

On the plus side, they sent me my first withdrawal less then 10 minutes after getting off the phone with them. Quite surprising considering considering there was nobody in the accounts department.

Edit: Received second withdrawal.

iTunes error

Monday, June 21st, 2010

An error occurred while restoring this iPhone (-402620402)

Wow, thanks Apple. That’s a really descriptive error message. What does it mean? “New iPhone out, time to upgrade!”?

Arch Linux

Thursday, November 5th, 2009

I never managed to solve my original problem with proprietary ATI drivers, but I have open source drivers which support 3D on my card now anyway (well, in theory anyway, I haven’t tested it yet.)

I’m pleasantly surprised by Arch Linux so far, even if I have basically just been following walkthroughs to get the system up and running. It really shows how much bloat you get with typical Linux distributions.

Uwe Boll

Thursday, September 17th, 2009

I love the fact that the Uwe Boll article on Wikipedia has a section on financing, answering the question that anybody who has ever seen a film that has has directed – “Who the hell paid to make this crap?”

And if the utilised loophole was closed, how does he still get funding? Put me in contact with these idiots people – I’m sure I could shit out a better film for less than ten million dollars .

You know what I hate more than ads?

Tuesday, June 16th, 2009

The smug bastards who post in every discussion where online advertising is even tangentially involved about how they never see any ads due to the wonders of Adblock Plus.

Make me an extension to block those motherfuckers.

Apparently…

Tuesday, March 17th, 2009

Apparently I’m solely responsible for the downfall of the British Empire and the current state of the UK economy. I didn’t ask how.

Football Manager 2009 on Windows XP

Sunday, November 16th, 2008

Do you get the error message “This application failed to initalize properly (0xc0150002)” when starting Football Manager 2009 on Windows XP? Chances are that it’s trying to tell you that the .NET Framework 2.0 is not installed. I don’t know whether this an isolated issue or whether it affects all XP installs without the framework, but it’s a problem I’ve come across half a dozen times already.

To resolve it, you can either download the framework here, or run the installation from the program directory (from memory) “C:/Program Files/Sports Interactive/Football Manager 2009/directx/dotnetfx.exe”, substituting the drive letter if necessary.

On a side note, why is it that activation is such a pain on this game? The serial number, instead of being printed in a normal font, is one where you can hardly establish the difference between various characters, and is in dots rather than solid lines.

Then the phone activation, you have to enter 25 (?) characters five times, and then a 7 (?) digit response key a total of 8 times. And I thought Windows activation was a pain.

First day back…

Wednesday, November 5th, 2008

For somewhere I claim not to like, I manage to put in a hell of a lot of unpaid hours there. I managed 10 and a half today instead of the nine I was paid to do (8.5 if you want to get technical). :duh:

All throughout my time off, I’ve gone to sleep/woken up at strange hours. I went from waking up at midday to falling asleep at midday, and all the times between then. Of course, the day before I went back, I had to wake up at 4PM. So althroughout the night I couldn’t sleep, until I finally drifted off around 6, a whole 90 minutes before my alarm went off. And still managed to wake up 5 minutes before it went off, and actually get out of bed instead of falling asleep again, which never happens.

Being my first day back, I wanted to be there on time, so I left 25 minutes minutes early for a journey that normally takes 10-15. Upon getting there, I found that I was an hour early, as I was due to start at 9:45 instead of 8:45.

Today was incredibly hectic, and normally I would end up completely stressed by this time. We’re have almost a 3 week backlog of jobs, and the times promised to customer apparently range anywhere between next day and 10 days, so most of the people I dealt with today were pissed off that 3 weeks after bringing their machine in they still haven’t heard from us. As per a typical day, I didn’t get anything done that I wanted to and I left 30 minutes late because I want to get a 20 minute job finished that I didn’t have time for during the day and I thought I would be playing it safe my saying tomorrow than trying to get it done today. At the moment I feel fine, apart from my legs aching like a motherfucker, I’m possibly ready to fall unconscious at any moment. How long it will last though, I don’t know. I really think I need to take a week off every three months or so. And one of those times I will actually do something or go somewhere. Honest.

What exactly the point of this post is I don’t know… :-P

I don’t know…

Friday, October 31st, 2008

At the moment, I feel so relaxed and de-stressed it feels like such a shame to have to be going back to work next week.

Even though I haven’t actually done anything with my time off (unless you count completing the main storyline in Fable 2) despite my wonderful plans to find a new job, update various websites, migrate everything to a new host, start losing weight, start working on a business and, I don’t know, starting thinking about actually getting a social life.

Anyway… good times.

This morning…

Saturday, October 25th, 2008

While I was outside having a cigarette, one of my neighbours asked me whether I was cold standing outside in only a t-shirt. Rather than saying good morning, or no, I starting looking at my arm in fascination, completely unintentionally, like it had been grafted onto my body by some unknown person during the night. :wacko:

Other than that, I think that last night was the first night in months that a) I’ve slept for 8 hours straight and b) I’ve woken up when the sheets and pillows aren’t strewn across the room.