Well, that was a ‘great’ customer service experience for me. I requested a withdrawal from my Globet account on the 3rd of August. It was only for a small sum (<£80), to be paid via Moneybookers. Withdrawals are 'immediate', with the caveat that they need to be confirmed first, and the confirmation takes an unspecified length of time.
I had a live chat discussion on Sunday night, and was told to call their accounts department during the week to enquire as to the status of my withdrawal, I couldn't get any further information at the time because the department was closed.
I called this morning and was informed that nobody was available in the accounts department, but I should call back this afternoon.
So I called back this afternoon, and spoke to a woman who obviously didn't want to talk to me. She was rude and completely unhelpful from the start, informing me that nobody was available in the accounts department but she couldn't tell me when anyone would be; also there wasn't a manager available who could possibly help me. The accounts department has no direct line, nor do any of the managers. After audibly sighing, she told me to call back later or send a message through the website and then hung up. This was after 6 minutes, for a call which I was on hold for over half the time.
Now I've had the misfortune of working customer service as part of a previous job. I know what it's like speaking to a customer who treats you like a piece of shit and am all times polite, although persistent. Globet can proudly say their customer service is on the same level as Dell, although I'm not sure that is anything to be proud of.
This will certainly be the last time that I use Globet, and I still have one more withdrawal for which I'll probably have to repeat the same procedure.
On the plus side, they sent me my first withdrawal less then 10 minutes after getting off the phone with them. Quite surprising considering considering there was nobody in the accounts department.
Edit: Received second withdrawal.
